Get in Touch With Us
This page is for readers who want to reach the editorial team behind Online Casinos. Write to us at [email protected] and a person on the research desk will read your message. We cover questions about what we publish — bonus terms, wagering math, withdrawal timelines, payment methods and state availability. What we cannot do is act as customer support for a casino account, because we do not operate any of the brands we review.
One thing to know before you read further: some of the casino listings on this site carry commercial arrangements, and we may earn a commission when a reader opens an account through them. That money does not buy a position, a rating or a kind sentence. Ranking comes from our own review criteria, and every write-up on the site names at least one drawback.
Where to Send Your Message
One inbox handles everything, but tagging the subject line helps us route it quickly.
| Your reason for writing | Put this in the subject line | What we do with it |
|---|---|---|
| Factual correction to a review or guide | Correction | Re-verify against the operator's published terms and amend or annotate the page |
| Question about a bonus, wagering rule or cashout cap | Bonus question | Explain how the term generally works and point you to the relevant guide |
| Withdrawal delayed or declined | Withdrawal | Explain the usual verification steps and the complaints route; we cannot release funds |
| Suggestion for a guide or a brand to review | Coverage idea | Added to the editorial list; we reply whether or not we take it up |
| Commercial or partnership enquiry | Commercial | Handled separately from the review desk |
| Responsible gambling concern | Support | We reply with US support organizations and self-exclusion options |
Include the brand name, the page you were reading and the date you saw the term. Bonus offers and payout terms change without notice, so a screenshot or a copy-paste of the wording you saw is far more useful to us than a paraphrase. Please do not send passwords, full card numbers, Social Security numbers or copies of your ID — we have no use for them and no need to hold them.
Questions We Answer Most Often
Because the site's busiest pages deal with payout speed, most of what reaches this inbox is about money in and money out. Here is the ground we can cover, and the ground we cannot.
How the money works at the casinos we list
Taking part costs whatever the operator sets as a minimum deposit — commonly in the $10 to $25 range at US-facing sites, though sweepstakes-style brands often sell coin packages instead. The deposit methods a US reader will usually see are debit cards, credit cards (issuers can and do decline gambling transactions), ACH bank transfer, wire transfer, prepaid vouchers, and e-wallets. PayPal availability is narrow and largely limited to state-regulated operators, so check it on the cashier page rather than assuming.
Payouts are the part readers get wrong most often. Points worth checking before you deposit anywhere:
- Method symmetry. Many operators pay back only to the method you deposited with, up to the deposited amount. Card deposits do not always mean card withdrawals.
- Minimum and maximum withdrawal. A weekly or monthly cap can turn a large win into a long series of payments.
- Verification timing. KYC is usually triggered at first withdrawal, not at signup. Expect ID, proof of address and sometimes a source-of-funds request on larger sums.
- Fees. Wire transfers commonly carry a flat fee; some sites allow one free cashout per period and charge after that.
- Pending periods. Advertised "instant" or "same day" figures are the operator's own claim and start after approval, not after you click withdraw. We report them as advertised, never as something we timed.
What the listed brands actually offer
The catalogs differ more than the marketing suggests. Broadly you are looking at slots including progressive jackpots, table games such as blackjack, roulette and baccarat, video poker, live dealer rooms streamed with human croupiers, and — at sweepstakes-style sites — coin and card formats that sit outside the classic casino menu. RTP and volatility are published per title by the software provider; ask us if a game's figures are unclear on a page and we will point you to where the operator states them.
The adjacent products
Several operators on our lists run more than a casino. BetUS, for example, is known primarily as a sportsbook with a casino section attached, so its promotions, rollover rules and cashout terms may differ between the two wallets. Others run poker rooms, racebooks or loyalty schemes that convert points into bonus credit. If you are asking us about a bonus, tell us which product it sat under — sportsbook and casino terms rarely match.
Three Listings Readers Ask About Most
These are the brands that generate the most mail, so it is worth setting out what we can tell you about each.
Raging Bull — the 410% headline
Top of our list on editorial rating (10.0) largely because its promotional structure is transparent enough to check line by line, which is the single thing that matters when you are trying to work out whether a payout will actually reach you. The advertised welcome offer is 410% up to $10,000 plus 50 free spins; as with all large percentage bonuses, the conditions attached — minimum deposit, playthrough multiple, maximum bet while wagering, game weighting and any cap on what bonus winnings can be withdrawn — decide its real value, and you should read them on the operator's own promotions page before depositing. Limitation: headline multipliers of this size almost always carry heavier rollover and tighter maximum-bet rules than a modest match bonus, so a $10,000 figure is a ceiling that very few deposits reach.
Magician Bet — no-wagering framing
It earns its 9.9 here for a different reason: a 101% no-wagering offer removes the playthrough variable that causes most withdrawal disappointment. If there is genuinely no rollover, what you win from the bonus is withdrawable subject only to the standard cashier rules. That is the cleanest structure for anyone whose priority is getting paid quickly. Limitation: no-wagering offers are usually smaller in absolute terms and frequently carry a cap on maximum bonus winnings or a time limit on use, so check the expiry and the cap rather than assuming "no wagering" means "no conditions."
Slots of Vegas — a slots-weighted welcome
At 9.7, it appears on the list because its offer is game-specific rather than generic: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to a named title tells you exactly what you are getting, including its RTP and volatility, instead of leaving you with credits that only work on a rotating selection. Limitation: a slots-weighted package is poor value if you mainly play blackjack, roulette or live dealer tables — those games usually contribute little or nothing toward wagering, and some bonus terms exclude them outright.
Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM also sit in our rankings, and we answer questions about their terms on the same basis. In every case our figures are the advertised offer as published by the operator, verified as of Sep 25, 2026, not a result we have observed ourselves.
Legal Standing and Who We Can Help
You must be at least 21 to gamble at most US online casinos, though the threshold is 18 in a handful of jurisdictions and for some sweepstakes formats. Online casino gambling in the United States is regulated state by state, not federally — a small number of states license and supervise real-money online casinos directly, while sweepstakes and social-casino models operate under different rules and are unavailable in certain states regardless. Federal law governs payment processing and interstate wagering, but it is your state that decides whether a given site may lawfully serve you. Accepting a US signup is not the same thing as being authorized to serve your state.
Because of that, we cannot tell you by email whether a particular site is lawful for you to use. What we can do is explain what to check: the licensing statement in the site's footer, the regulator named there, the list of restricted states in the terms, and whether the operator's stated jurisdiction matches where you live. We do not describe any casino as completely safe, and we never promise that a withdrawal will be paid.
If Something Has Gone Wrong With a Casino Account
We have no access to operator systems and cannot intervene in a dispute. The order that usually works:
- Contact the casino's own support in writing and ask for a ticket or reference number, so there is a record.
- If unresolved, escalate through the operator's formal complaints procedure — it is normally set out in the terms and conditions and has a stated response window.
- If the operator is state-licensed, the state gaming regulator that issued the license accepts player complaints once the internal process is exhausted.
- Keep every screenshot, email and transaction record. Withdrawal disputes are won on documentation more often than on argument.
Send us a summary afterward if you like. We cannot resolve it, but a pattern of similar reports about the same brand is something we will investigate and reflect in our coverage.
Responsible Gambling Requests
If your message is about your own gambling or someone else's, say so and we will reply with practical options rather than a lecture: operator-level deposit and loss limits, time-outs, permanent self-exclusion, and state self-exclusion programs. Blocking software installed at device level is another route worth knowing about. In the US, the National Council on Problem Gambling operates a confidential 24/7 helpline on 1-800-GAMBLER. Gambling is entertainment that costs money; it is not a way to make money or to fix a financial problem, and we will not write to you as though it were.
Response Times and What We Will Not Do
- We aim to reply within two business days. Correction reports get priority.
- We do not publish reader emails or share addresses with operators without permission.
- We do not give legal, tax or financial advice, and we cannot tell you which site will pay you fastest — advertised payout speeds are claims, not outcomes.
- We do not accept payment to change a rating or remove a stated drawback.
If you came to this page from a comparison and still have not found the answer, our guides may cover it already — including our coverage of casinos outside the GamStop scheme for readers researching that topic. Otherwise, write to us with the brand, the term and the date. Short, specific messages get the best answers.